Q1. Can I have a sample order for LED shoelace?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A: Sample needs 3-5 days, mass production time needs 1-2 weeks for order quantity more than 5000pcs
Q3. Do you have any MOQ limit for LED shoelace?
A: Low MOQ, 1pc for sample checking is available
Q4. How do you ship LED shoelace and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q5. How to proceed in order for LED shoelace?
A: Firstly let us know your requirements or application.
Secondly, we quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for the formal order.
Fourthly We arrange the production.
Q6. Is it OK to print my logo on LED shoelace?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q7: Do you offer a guarantee for LED shoelace?
A: Yes, we offer 2-5 years warranty to our products.
Q8: How to deal with the faulty?
A: Firstly, Our products are produced in the strict quality control system and the defective rate will be less than 0.2%.Secondly, during the guarantee period, we will send new lights with a new order for a small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to a real situation.