Customer trust is our highest honor! Up-shine will be happy to provide you with one-to-one perfect service.
Pre-Sales Service
We pay great attention to communication with the customer. We believe that must understand customer needs, combined with professional product knowledge, to provide competitive products to our customers.
Provide details about the product drawing, product parameter, production procedure, product test, product certificate, installation and debugging guide.
Sales Service
Customized solution designs.
Product rendering drawing.
From production process to logistics all-the-way tracking report.
After-Sales Service
Five-year quality warranty with lifelong maintenance.
Free guarantee repair: free repair service during the quality warranty period. We will never exempt our responsibilities on product owned defects.
Responding time: upon receiving user’s notification, we ensure 24-hour after-sales technical support.
Spare parts: necessary spare parts are provided together with products to customers.
Free technical training: integrative and normative technology training is available for free to customers by our technical personnel to ensure they are skilled in regular operations of products and they are able to estimate and solve small problems
.