FAQ:
Q: Are you a manufacturer or trading company ?
We are a manufacturer in Shenzhen, China.
Q: What is the MOQ of your company?
1) Our MOQ is around 1000 pcs per item.
2) For some special cases, the MOQ is negotiable.
Q : Can you make my own design ?
Yes ! we have not just our designer team for new designs development each month, but also accept customization of clients’ own design.
Q: How can I get the samples?
The sample cost will be decided by the designs and the it can be returned once the order quantity is 3000 pcs per item.
Q: What is your sample and mass production lead time?
1) Sample time: 5 ~ 7 working days.
2) Production time: Generally, 35-45 days. It should be based on the order quantity and complexity.
Q: What are the famous brands you work with directly ?
The NEXT UK, DISNEY,TOYS R US, BABIES R US , MAMAS&PAPAS, MOTHER CARE,MATTEL, HASBRO etc.
Q:What audits and certifications does your factory have ?
1) Audits: ICTI, SEDEX, ISO,etc.
2) CE / EN71, ASTM, CAPSIA, CA65, AS/NZS ISO 8124
Q: What is your payment term?
1) Normally, 30% deposit when the PO is placed and the samples are approved, and the 70% balance paid before the shipment.
2) For big order, we can negotiate the payment term, it will be good for both of us.
Q: What is your terms of delivery?
EXW ,FOB, CIF is available for us.
Q: What is your Standard Packaging ?
Each plush toy will be packed in a individual poly bag, then into the export cartons. The carton size depends on customers' requests, or based on the most reasonable size.
Q: Are your plush toys made with high quality?
Quality is our culture! We are specialized in designing, manufacturing and selling all kinds of plush toys and related products etc over 15 years.