Q1. CAN I HAVE A FREE SAMPLE?
A: Yes, all stock sample is free, express cost collected by your own account or prepaid.
Q2. WHAT ABOUT THE LEAD TIME?
A: Stock sample will be shipped once express cost confirmed. Custom sample needs 3-5 days, mass production time needs 2-4 weeks,
based on order quantity.
Q3. DO YOU HAVE ANY MOQ LIMIT FOR ORDER?
A: Low MOQ, 10-500pcs.
Q4. HOW DO YOU SHIP THE GOODS AND HOW LONG DOES IT TAKE TO ARRIVE?
A: We usually ship by express, it usually takes 4-7 days to arrive. We offer DDP air shipping too, shipping time 10-15 days (not
all countries).
Q5. HOW TO PROCEED AN ORDER?
A: Custom Brand order, please let us know your requirements. And submit the order as agreed.
B: Ready For Ship items, you can order online directly.
Q6. IS IT OK TO BRAND OWN LOGO ON PRODUCTS?
A: Yes, we can do silk print or laser engrave on products.
Q7: DO YOU OFFER GUARANTEE FOR THE PRODUCTS?
A: Yes, we offer 3 months warranty to our products.
Q8: HOW TO DEAL WITH THE FAULTY?
Firstly, Our products are produced in strict quality control system.
Secondly, during the guarantee period, we will send new products with new order for small quantity. For
defective batch products, we will resend them to you or we can discuss the solution including re-call according to real situation.