Q1 : Why choose us ?
A : Koala products are with low MOQ , high quality that can meet US or EU standard . We provide high level service , accept OEM and Trade assurance order. You can shop without worries.
Q2 : What is the price term ?
A : The price listed is EXW price. There might be additional forwarder costs depends on different forwarder and shipment method.The price may fluctuate due to material cost / labor cost / exchange rate change. Please consult our sales people before confirming an order.
Q3 : Can you produce according to the samples? What is your sample policy?
A: Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures. We can supply the sample if we have ready parts in stock, but the customers have to pay the freight cost.
Q4 : How long do you need to produce the goods ?
A : For product that is in stock, we can deliver to you in 5-10 days. Regular lead time for mass production is 20-45 days depending on order quantity.
Q5 : How to place order and arrange payment ?
A : You can contact our sales to draft PI or trade assurance order for you or you can press " start to order " button on Alibaba .
Q6 : Are you familiar with Amazon FBA packaging standards?
A: Yes, we can handle the bar code for you, control the carton size and weight in reasonable ranges.
Q7 : Do you test all your goods before delivery?
A: Yes, we have 100% test before delivery.
Q8 : What is the payment term ? How can I arrange payment ?
A : We accept TT / LC / Trade assurance payment.
Q9 : How long can I receive the goods ?
A : For air shipment it takes about 3-10 days. For sea shipment, It usually takes about 15-45 days depending on destination port.
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